The Network Systems Consultant has primary responsibility for providing IT support and customer service to a variety of customers within an assigned territory. Day-to-day activities include heavy interaction with end-users in a variety of computing environments.

Minimum Technical Prerequisites
NOS Client Ability
Candidates must have solid, reliable knowledge and experience in a Network Operating System that is in demand by current customers. Applicable NOS currently include:

・Windows NT/2003
・NetWare
・UNIX/LINUX

1. Installation, configuration and troubleshooting clients of an applicable NOS
2. Configure file, print and remote access services on clients of an applicable NOS
3. Basic NOS administration, including add/remove users and groups, configure file permissions, check event logs
4. Checking backup logs from ArcServe or Backup Exec for an applicable NOS

Enterprise E-mail Ability
Candidates must have solid, reliable knowledge and experience in an enterprise e-mail application that is in demand by current customers. Applicable applications currently include:

・Exchange
・Notes
・GroupWise
・SendMail

1. Installation, configuration and troubleshooting of clients, including remote clients
2. Basic administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases

Workstation Ability
Candidates must have solid, reliable knowledge and experience in Windows 95 /98/NT/XP workstation:

1. Windows troubleshooting and configuration
2. Configuration of standard POP and SMTP clients including Netscape, Eudora, Outlook Express and Outlook
3. Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
4. Solid understanding of and ability to install, configure and test workstation hardware including video cards, modems, NICs, sound cards, hard drives, tape drives and other removable media

Other Technical Knowledge

1. Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
2. Understanding of what hubs do
3. Understanding of relationship between hubs, patch panels and connecting offices to the network
4. Understanding of what DNS servers do

Other Considerations
Critical skills and work habits include staying apprised of technological developments, quality control, productivity, interpersonal communication, customer service, responding with urgency to customer requests. Key considerations include:

Maturity

• Ability and willingness to recognize when it is necessary to ask for technical expertise from others
• Takes ownership of tasks and follows through to ensure a smooth transition in handoffs
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Some evening and weekend hours are necessary

Learning Ability

• Ability to quickly learn the basics of any Windows desktop application not already known to them, through the use of self-study materials
• Ability to share easy-to-understand technical explanations about their own areas of expertise to others and a willingness to contribute to troubleshooting dialog with other Consultants Communication
• Adequate combination of product knowledge and technical knowledge that makes it possible to determine what may or may not be achieved
• Ability to articulate technical information clearly to non-technical people
• Ability to communicate internal and external difficulties effectively and to propose solutions in a constructive manner
• Excellent communication and innovative problem resolution skills are necessary, as computer consultants and other internal resources are frequently unavailable to meet as a group during normal business hours

Technical Expertise

1. NT Workstation installation and configuration experience
2. Experience in other NOS's
3. Work experience in multi-platform environments
4. Strong DOS ability

If you meet these qualifications, please contact email your resume to: resumes@networkresource.com

Network Resource Inc. is an Equal Opportunity Employer